Amazon has admitted few recordings made by its AI personal assistant Alexa are never actually gone from the corporate’s servers, even when the consumer manually deletes them.
Not only transcripts and voice logs are stored on Amazon servers indefinitely, however even when a consumer explicitly deletes a specific recording, they can only be sure the files are removed from the corporate’s “primary storage systems,” Amazon admitted final week in a letter to Senator Chris Coons (D-Delaware) after he wrote to the corporate with questions on its data dealing with and privateness practices.
“We have an ongoing effort to ensure these transcripts do not remain in any of Alexa’s different storage systems” after a consumer deletes a recording and Amazon removes it from their main storage methods, the corporate’s VP of Public Coverage Brian Huseman wrote, acknowledging that servers “should still retain different records of customers’ Alexa interactions, together with information of actions Alexa took in response to the customer’s request.”
And customers would not need it any other way, Huseman claimed.
“Customers wouldn’t need or expect deletion of the voice recording to delete the underlying data or stop Alexa from performing the requested task” within the case of setting recurring alarms, date reminders, or sending a text to friends, Huseman stated.
Builders of third-party “expertise” – tasks carried out through Alexa like ordering a car, having meals delivered, and even intra-Amazon requests like streaming music – “clearly need to maintain a file of the transaction,” as well.